FAQ

View some of the most common questions that we get asked below.

Is your franking ink Royal Mail Approved?

Yes. All our franking ink that we use in our compatible ink cartridges are Royal Mail Approved.

What is the difference between compatible and genuine franking ink cartridges?

The main difference between the two is the price. Our compatible ink cartridges are guaranteed to give the same number of impressions as an Original Equipment Manufacturers (OEM ) product. Why? Because all our franking ink is Royal Mail approved.

I notice you offer a refill service – how do I order a refill cartridge?

Our refill service will save you even more money and it’s easy to do. Simply order an online order as usual, or give us a call on 01543 572 776, and as soon as we receive your empty cartridge we can get the ink cartridge refilled for you and sent back within 24 – 48 hours.

Where can I get consumables for my Franking Machine?

You can get consumables such as franking labels, franking ink and franking envelopes from a range of franking machine suppliers. However, not all of them supply reliable products, and some of the compatible inks that you can buy may be faulty and cause damage to your machine. For this reason, Franking Ink suggests that you buy your franking machine consumables from us, as we are Royal Mail authorised, meaning you can trust the ink to work in your franking machine. We can also save you money on your consumables. Browse through our Franking Machine Supplies.

How long will it take to receive my order?

Depending on the shipping method chosen, delivery will either take 24 or 48 hours – all tracked! Orders as standard will be sent via Royal Mail, Standard 48 hour Tracked Delivery. Alternatively you can pay a bit extra and use our Guaranteed Next Day Delivery.

What Are The Advantages of Owning A Franking Machine?

Owning a franking machine will bring many brilliant advantages to your business, that can only be gained by a franking machine. This benefits will aid your business immensely. Some of the franking machine benefits include:

  • Lower Franking Prices
  • Saves Money
  • Saves Time
  • Convenient to use
  • Easy to use
  • Quick to set up
  • Advertise your business
  • More professional image
  • Access to a wide range of Royal Mail services
  • Receive even more Mailmark benefits with a Mailmark franking machine
  • Use Smart Meter Technology to gain your VAT back

What is Mailmark?

The new Mailmark service is a new service released by the Royal Mail to offer businesses an alternative way of franking. This new service brings many useful advantages to your business, previously not gained without Mailmark. Not many current franking machines are Mailmark compliant, luckily for you all but one of the Mailcoms machines on this website are Mailmark compliant. Mailmark works by franking a 2D barcode onto your mail item, and then this holds important data about your business. It was released on 31st March 2014, and you can upgrade to a Mailmark machine today.